Support
Email support@songscript.app. Export a library backup before device changes. We reply as a small indie team, not a 24/7 desk.
Contact
Email support@songscript.app — the same address listed on the App Store.
Please include:
- The app version (Settings or the App Store listing; current public target is 0.9.0)
- Device and iPadOS version
- What you expected, what happened, and steps to reproduce
- Screenshots if they help
What to expect
Songscript is a small indie product. Support is real email from a human, not a chatbot queue.
- Typical replies: within a few business days (Singapore time, UTC+8)
- Weekends and travel may stretch that
- We may ask for a library backup export or screenshots to diagnose chart/import issues
We cannot promise same-day fixes. We do promise honest answers and a good-faith attempt to help.
Protect your library first
Before major iPadOS upgrades, device swaps, or when something feels wrong:
- Use the in-app library backup export
- Keep that file somewhere safe (Files, computer, etc.)
- Then write support if you still need help
Songscript 0.9.0 is local-first (SwiftData + files on device). There is no account and no iCloud sync in this release, so a backup export is the reliable recovery path.
Common topics
| Topic | Notes | | --- | --- | | Import / charts | PDF and ChordPro; describe the file type and source if something fails | | Romanization | Mandarin · Pinyin and Cantonese · Jyutping corrections on device | | Stage / offline | Stage is designed to work offline; say whether airplane mode was on | | Preview controls | Features marked Preview are included for exploration, not the core review path | | Refunds | Handled through Apple’s App Store purchase process |
Privacy
How the app handles data: /privacy.
App Store listing
Marketing site: https://www.songscript.app/
Privacy: https://www.songscript.app/privacy
Support: https://www.songscript.app/support